FAQ
Find answers about delivery, order changes, returns, and choosing rain gear for your commute.
Shipping and delivery
Where do you ship, and how much does it cost?
We ship from the United States and offer free standard shipping to eligible addresses in the contiguous United States. Some remote areas and islands are outside our delivery area. Enter your address at checkout to confirm whether we can deliver to it.
How long will my order take to arrive?
Orders take 1–3 business days to process. Standard transit typically takes another 3–5 business days after shipment. Our cutoff is 4:00 p.m. Eastern Time on business days. Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day.
How do I track my package?
We email tracking information when your order ships. If your package is marked as delivered and you cannot find it, contact us with your order number so we can help.
Orders and returns
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We will check whether the order can still be changed or canceled. If it has already shipped, our return policy explains your options.
Can I return or exchange an item?
Yes. You may request a return or exchange within 30 days of delivery. We accept returns for defective, damaged, or incorrect items and for unused items you decide not to keep. Contact us before mailing anything so we can provide return instructions. We cover return shipping and do not charge a restocking fee.
When will I receive my refund?
We initiate approved refunds to the original payment method within 3 business days after receiving and inspecting the return. Your payment provider may take additional time to post the refund.
How do I choose a rain cover?
Check the product description and any fit information listed on the product page. If you are unsure whether a cover will fit your bag, saddle, or handlebars, email us the product name and the measurements you have before ordering.
Need help? Email support@rainandroute.com or call +1 (386) 569-8335. Support hours are 9:00 a.m.–4:00 p.m. Eastern Time, and we respond within 48 hours.