Terms of Sale
These terms apply to purchases made at rainandroute.com. Rain & Route is operated by CRESTFIELD 78 GLOBAL TRADE LLC, the seller for orders placed through the store.
Orders and availability
Check your items, quantities, delivery address, and contact information before submitting your order. Orders are subject to product availability. If we cannot fulfill an item, we will contact you and refund the amount paid for that item.
Prices and payment
Prices are shown in U.S. dollars and include applicable sales tax. You can review your order total and the available payment methods at checkout before placing your order. Free standard shipping applies to eligible delivery addresses.
Shipping and order changes
We ship from the United States to eligible addresses in the contiguous United States. Some remote areas and islands are excluded. Order processing takes 1–3 business days, and standard transit typically takes 3–5 business days after shipment. We email tracking information when your order ships. See our Shipping Policy for the order cutoff and delivery details.
Contact us promptly if you need to change or cancel an order. We will confirm whether we can still make the change or cancel the shipment.
If we cannot ship within the stated processing time, we will contact you about the delay and offer the option to accept a revised shipping date or cancel the unshipped order for a full refund.
Returns, exchanges, and refunds
You may request a return or exchange within 30 days of delivery. This applies to defective, damaged, or incorrect items and to unused items you decide not to keep. Contact us before mailing the item so we can provide return instructions. We cover return shipping and do not charge a restocking fee.
We initiate approved refunds to the original payment method within 3 business days after receiving and inspecting the return. Your payment provider may take additional time to post the refund. For the full process, see our Return and Refund Policy.
Consumer rights and support
These terms do not limit any rights you have under applicable consumer protection law. For questions about a purchase, email support@rainandroute.com or call +1 (386) 569-8335.
CRESTFIELD 78 GLOBAL TRADE LLC830 Deckard School Road
Rineyville, KY 40162
United States